Terms & Conditions

1. Introduction

Welcome to Geniluxe. These Terms & Conditions ("Terms") govern your use of our website and any information or services provided through it. By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue use. Geniluxe supplies hospitality products and services to businesses in the United States, European Union, Australia, the Gulf region, and other global markets.

2. Use of Our Website

You may use our website for lawful purposes, including browsing our product range, requesting information, or contacting our team. You agree not to:

• Use the website in violation of any laws or regulations
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the website without permission
• Collect or harvest information from the website without consent

This website does not support online purchasing or payment processing.

3. Business Use Only

Geniluxe products and services are offered to businesses and professional users. By submitting an inquiry or working with our team, you confirm that you are acting on behalf of a business or organization.

4. Product Information

Our website provides general product descriptions, materials, and service information. Actual product specifications may vary due to manufacturing processes or customization options. Pricing is not displayed online. All pricing, quotations, and order terms are provided directly by our sales team upon request.

5. Orders & Acceptance

Orders are placed offline, either through written communication or by working directly with our sales team. An order is considered accepted only when we issue a written confirmation, such as a proforma invoice or order acknowledgment. We reserve the right to accept or decline any proposed order.

6. Pricing & Payment Terms

• All costs are provided through a formal quotation or invoice.
• We accept bank transfers and credit cards.
• A 50% advance payment is required when placing an order.
• The remaining balance is due before or upon delivery.
• Alternative payment arrangements may be available for approved accounts.

7. Shipping & Delivery

Shipping timelines vary based on destination, production schedules, and customization requirements.

Typical timelines include:

• Domestic deliveries: 2–6 weeks
• International deliveries: 6–12 weeks, depending on logistics and customs

Exact timelines will be provided in your quotation or order confirmation. Geniluxe is not liable for delays caused by carriers, customs, or events beyond our control. For additional details, please refer to our Shipping Policy.

8. Samples

Sample requests are subject to availability and approval. Quantities may be limited based on eligibility or destination. Samples are for evaluation purposes only and may not be resold.

9. Custom Orders

Customized items, including branded robes, towels, slippers, amenities, and other personalized products, are produced specifically for your business. Once production begins, custom orders cannot be canceled or refunded unless a manufacturing defect is confirmed.

10. Order Cancellations (Non-Custom Orders)

Non-custom orders may be canceled before production begins. A cancellation fee may apply to cover administrative and processing costs. Once production has started, the 50% advance payment becomes non-refundable, as materials and manufacturing capacity may already be allocated. Refunds for canceled orders, where applicable, may take 7–14 business days to process depending on the payment method.

11. Returns & Claims

Returns are accepted only for defective or incorrect items. Claims must be submitted within 7 days of receiving the goods, with supporting photos or documentation. Products damaged by misuse, improper storage, or normal wear are not eligible for replacement.

12. Partnership Program

• Our partnership program is governed by separate terms provided at the time of application.
• We may modify commission rates, eligibility rules, or program benefits with notice.
• We reserve the right to suspend or terminate partnerships at our discretion.
• Partners are also bound by the Partnership Program Terms.

13. Limitation of Liability

To the fullest extent permitted by law, Geniluxe is not liable for:

• Indirect or consequential losses
• Loss of profits or business interruption
• Shipping or customs delays
• Use of products outside recommended guidelines

Our liability is limited to the value of the order in question.

14. Intellectual Property

All website content, including text, images, product descriptions, and branding, is the property of Geniluxe or its licensors. No content may be reproduced, distributed, or modified without written permission.

15. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of those external sites.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and handle personal information. You may also review our Cookie Policy for information about cookies and related technologies.

17. Governing Law

These Terms are governed by the laws of the region in which Geniluxe operates. Disputes will be handled by courts with appropriate jurisdiction.

18. Changes to These Terms

We may update these Terms periodically. The updated version will be posted with a revised "Last updated" date. Continued use of the website constitutes acceptance of the updated Terms.

19. Contact Us

For questions about these Terms & Conditions, please contact us: