Shipping Policy
Last updated: November 2025
This Shipping Policy explains how Geniluxe handles the delivery of products to our customers. It applies to all orders placed through our sales team, including standard and custom items.
Table of Contents
1. How We Ship
Geniluxe delivers products to businesses worldwide, including the United States, European Union, Australia, and the Gulf region.
We work with trusted logistics partners to ensure safe and reliable transportation.
Shipping methods may include:
- Air freight
- Sea freight
- Ground transportation
The method used depends on the order size, destination, and requested timeline.
2. Shipping Timeframes
Delivery times vary depending on destination, production schedules, and the type of products ordered.
Typical delivery windows are:
- Domestic deliveries: 2–6 weeks
- International deliveries: 6–12 weeks, depending on logistics and customs processing
These are estimated timeframes. Exact schedules will be provided in your quotation or order confirmation.
3. Custom Orders
Custom-made items, including branded towels, robes, slippers, amenities, and other personalized products, require additional production time before shipping.
Production timelines will be communicated by your account manager during the ordering process.
Shipping begins once production and quality checks are completed.
4. Shipping Costs
Shipping costs depend on:
- Order size and weight
- Destination
- Shipping method
- Any special handling requirements
All shipping fees will be listed in your quotation or invoice before you confirm your order.
5. Tracking Information
Tracking details will be provided once your order has shipped.
Please note that tracking visibility may vary depending on the logistics provider and shipping route.
6. Customs, Duties & Import Fees
International shipments may be subject to customs inspections, import duties, taxes, or clearance fees.
These charges are the responsibility of the recipient unless otherwise agreed in writing.
Geniluxe is not responsible for delays caused by customs authorities or regulatory inspections.
7. Delays & Force Majeure
Shipping times may be affected by factors outside our control, including:
- Customs delays
- Weather conditions
- Strikes or labor shortages
- Port congestion
- Transportation disruptions
- Global supply chain events
Geniluxe is not liable for delays caused by such events, but we will keep you informed throughout the process.
8. Delivery Issues & Receiving Goods
Customers are responsible for ensuring accurate delivery information and having personnel available to receive and inspect the shipment.
If your order arrives with visible damage, please:
- Document the condition with photos
- Note the issue with the carrier upon delivery
- Report it to Geniluxe within 7 days
Failure to report within this timeframe may affect eligibility for replacements.
9. Lost or Misrouted Shipments
In the rare event of a lost or misrouted shipment, Geniluxe will work with the carrier to investigate and resolve the issue.
Resolution may vary depending on the carrier's policies and the shipping method used.
10. Contact Us
If you have any questions about shipping, delivery timelines, or logistics coordination, please contact us:
Email: contact@geniluxe.com